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Read how we handle enquiries and how website projects, domains, hosting and support are agreed.
Project-specific terms. Your accepted quotation and written agreement confirm the scope, fees, dates and responsibilities for your project. Existing signed agreements and applicable legal rights remain unchanged.
How we use enquiry information and who receives it.
The form asks for your name, phone or WhatsApp number, service and project description. Other fields are optional. We use information you or your representative provide to reply, quote, deliver agreed work and keep required records. We do not sell personal information. If you do not provide the required fields, contact us directly instead.
The website does not store form submissions in its own database. Continuing opens a WhatsApp draft; WEB HOUSE receives it only when you press Send. WhatsApp or Meta processes the draft information when WhatsApp is opened under its own privacy terms. Website hosting and security service providers may process technical request data, including outside Malaysia. Agreed project providers and data arrangements are recorded in your order. No analytics or advertising cookies are currently configured on this website.
Received enquiries are kept only as reasonably needed for the enquiry, agreed work, required records or lawful disputes, then deleted or anonymised where practicable. Your project schedule records retention and backup deletion dates. Contact the phone or WhatsApp number on this website to request access, correction, retention information or withdrawal of optional consent. Contractual or legal record-keeping may still apply. Do not put passwords or confidential access details in the public form.
QBIT WEB HOUSE SOLUTIONS mengumpul nama, nombor telefon atau WhatsApp, perkhidmatan yang diminati dan penerangan projek apabila anda membuat pertanyaan. Butiran lain adalah pilihan. Maklumat tersebut digunakan untuk menjawab pertanyaan, menyediakan sebut harga, melaksanakan perkhidmatan yang dipersetujui dan menyimpan rekod yang diperlukan. Kami tidak menjual maklumat peribadi.
Laman web ini tidak menyimpan maklumat borang dalam pangkalan datanya sendiri. Jika anda meneruskan, maklumat tersebut dihantar ke WhatsApp untuk menyediakan draf mesej. WEB HOUSE hanya menerima mesej selepas anda menekan Hantar. WhatsApp atau Meta memproses maklumat itu mengikut terma privasi mereka sendiri. Penyedia pengehosan dan keselamatan laman web boleh memproses data teknikal permintaan, termasuk di luar Malaysia. Penyedia projek berkaitan dan aturan data dinyatakan dalam pesanan anda. Laman web ini tidak menggunakan kuki analitik atau pengiklanan pada masa ini.
Maklumat pertanyaan disimpan setakat yang munasabah untuk mengurus pertanyaan, kerja yang dipersetujui, rekod yang diperlukan atau pertikaian yang sah. Selepas itu, maklumat dipadamkan atau dinyahnamakan jika praktikal. Anda boleh menghubungi nombor telefon atau WhatsApp di laman web ini untuk meminta akses, pembetulan, maklumat penyimpanan atau menarik balik persetujuan pilihan. Kewajipan penyimpanan rekod kontrak atau undang-undang mungkin masih terpakai. Jangan hantar kata laluan atau maklumat akses sulit melalui borang awam.
Your quotation sets the work, price, revisions and payment dates.
New packages cover Landing, Starter, Business and Corporate websites using your supplied content. Custom Solutions require separately accepted scope. Your accepted quotation identifies both parties, pages, functions, revision rounds, delivery assumptions, exclusions, total payable and any applicable taxes. It separates the build, domain, hosting, essential management and approved extras. Existing signed agreements are not changed by these website summaries.
The normal build payments are 50% to start, 30% after written design approval and 20% after final approval before launch. Domain purchases and yearly services are funded separately before their agreed start dates. Work starts once the quotation, deposit and necessary content are received. A revision round is one consolidated feedback list within scope; extra work requires an agreed price.
Before payment, the customer expressly accepts the managed-website licence, source-file exclusion, hosting term, support scope and exit arrangements. Before launch, we provide a preview and correct reported defects against the agreed scope. Silence alone is not approval. Client delays may change the delivery date; material changes are recorded in writing.
The domain is registered to you in your own domain registrar account.
You control your domain registrar account and recovery details. With your written permission and delegated access, WEB HOUSE can buy or renew your domain, manage DNS and connect our managed hosting. Passwords and agency master-account access are not shared. You provide accurate registration details and any required eligibility evidence.
Domain charges use the provider’s confirmed price, with provider taxes where charged. Registration begins on the purchase date; renewal pricing can differ from introductory offers. We confirm the selected name and cost before purchase. Premium names and expiry-recovery fees need separate approval. Domain administration already included in management is not billed twice.
You remain the registered domain holder. For .MY, registration is a right to use the name during the registration term under MYNIC rules. Managing or paying for a domain does not transfer that right to WEB HOUSE. We cooperate with verified access and transfer requests, subject to provider procedures; unrelated invoice disputes do not change the domain holder.
We handle hosting for the paid term. Renew yearly without buying the same build again.
Hosting & Essential Management is RM360/year for the agreed website service. It includes website hosting, HTTPS/SSL management, basic uptime management, deployment management, backup management where applicable, basic technical assistance and hosting renewal administration. Your order records the scope, service dates and renewal deadline; domain registration is separate. The original build fee is not charged again for ordinary renewal. We aim to remind you 30 days before expiry and confirm the next term’s amount before payment.
Hosting and technical management keep your website operational within the agreed scope. Content changes, redesigns, new sections and new functionality are quoted separately. Service suitability and limits are confirmed before acceptance; uninterrupted availability is not guaranteed.
The paid hosting and management term is our service commitment even if a provider bills monthly. Provider changes do not automatically authorise extra charges during the paid term. We discuss a suitable alternative, any agreed migration and refunds due for undelivered services if the arrangement cannot continue. Material changes and extra fees need agreement, except protective actions already authorised.
Renewals need timely approval and cleared payment. We verify completion; an invoice or auto-renew setting alone is not proof of renewal. We explain what will stop if you do not renew. Provider suspension or expiry may follow unpaid services, and an expired domain may not be recoverable. Your order records payment deadlines, service-end dates and any provider restrictions.
You receive the live website and a clear record of what we delivered.
After written approval and agreed payments, we launch the website and provide its address, completed-page/function list, launch checks and invoice or payment record. We check the agreed mobile/tablet layouts, links, enquiry route and basic website SEO.
Your handover record includes domain/account details, hosting responsibility, service and renewal dates, the agreed website-use licence, support contact and build-defect support end date. Client content or business-data exports listed in the order are supplied in the agreed format. Source code, editable project files, an editing dashboard and agency login details are not included.
You receive a managed website. Source code and editable project files are not included.
These packages supply a licence to use the agreed website for its stated hosting term. The express written licence schedule is accepted before payment and records the permitted use, duration, code rights and what happens when service ends. A website notice alone cannot replace that agreement or change existing rights.
You retain your supplied logos, content and business data. Source code, repositories and editable project files are excluded from these packages. Reusable agency materials and third-party components keep their applicable rights and licences; we cannot transfer rights we do not hold. Browser-delivered HTML, CSS, JavaScript and images remain inspectable.
Moving your domain does not transfer the website source. Another developer may need to rebuild the website on a new platform. We provide the client content/data and other deliverables required by the signed order and applicable law. Any separate migration arrangement must be agreed before work starts.
Essential checks and limited help are included. Content changes are quoted separately.
For one brochure website and one domain, essential management includes renewal reminders, one annual homepage/HTTPS/enquiry-route check, website-file archives at launch and once annually, and up to 30 minutes of technical investigation or minor fixes across the year. Unused time does not roll over. We retain the latest two file backups in protected storage separate from the hosting account; your order records their scope and retention after service ends.
Landing includes 7 days, Starter 14 days, and Business and Corporate 30 days of technical defect support beginning at launch and covers defects against the agreed build scope. It is separate from annual help, with no double billing. Content changes, new pages, recovery or migration work need an approved quotation. Databases, external services and client devices are outside the standard website-file backup scope unless separately agreed.
Standard support is Monday–Friday, 10am–6pm Malaysia time, excluding public holidays. We aim to respond initially within two business days; this is not a guaranteed resolution time or 24/7 monitoring. Backups do not guarantee zero data loss or uninterrupted hosting. The client provides lawful content, timely approvals and payments, and accurate contact details.
We settle work already done, agreed costs and any refund due fairly under your contract.
Your order records cancellation notice and service-end dates. If work is cancelled, we reconcile completed work, approved extras, authorised non-recoverable provider costs and payments received. It also explains any refund for unused prepaid services or recoverable provider charges. There is no blanket rule removing refunds or remedies that cannot lawfully be excluded.
Before signing, agree the content/data export format and deadline, assistance fees and post-service backup retention/deletion period. Export time must be allowed before scheduled deletion. Ending website management does not automatically cancel the domain registration. Source files remain excluded under the agreed licence.
You retain control of your domain account. We cooperate with authorised transfer requests and the agreed handover without sharing agency credentials or other clients’ information. Raise any concern through the contact details on this website. Unresolved issues and legal remedies follow the signed agreement and applicable law.